Challenges in Moving from Documents to Information Web for Services
نویسندگان
چکیده
The service industry has traditionally relied on physical documents to communicate and manage their project and operational activities. As they adopt the object-centric view of Web2.0 technologies in their productivity tools, knowledge-based workers now have to work with interconnected object-centric view of information where they earlier had to deal with only documents created from wordprocessing tools. The paper discusses the new technical and business challenges that must be addressed for making object-centric Web2.0 based tools successful for services.
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